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Monitoring

Checkly Alert Management​

When Checkly detects issues with our automated tests, it's important to respond quickly and systematically. Here's our standard workflow for monitoring and troubleshooting Checkly alerts.

Alert Response Workflow​

1. Initial Alert Notification​

When there's an alert in Checkly, it automatically fires a message to the #ds-emergency slack channel. This provides immediate visibility into any failing tests or monitors.

2. Quick Investigation Process​

  • Click on "see more" in the alert message
  • Select "view failing result" to access the detailed failure information
  • This is the quickest way to get to the root cause of the issue

3. Analyzing with Traces​

  • Once in Checkly, look at the traces section for the failed test run
  • Traces show the exact step-by-step actions that were performed
  • You can see what the user journey looked like: clicks, form inputs, navigation steps
  • Look for timeout errors or elements that couldn't be found (e.g., "waited for 60 seconds but couldn't see left nav")

4. Manual Verification​

  • When a test fails, manually verify the issue by reproducing the same steps
  • Check if the expected elements (like navigation items, dashboards, or specific UI components) are actually loading
  • This helps confirm whether it's a real issue or a temporary glitch
  • Document your findings in the emergency channel for team visibility

Additional Debugging Options​

  • AI Analysis: For complex test scenarios with many steps, you can use Checkly's "analyze with AI" feature to get automated insights
  • Video Playback: Review the video recording of the failed test to see exactly what happened visually
  • Before/After Screenshots: Compare the state before and after failed actions to identify UI changes or loading issues